Due to the high demand of our unique designs, they do tend to sell out fast. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.
Orders within the United States normally take 5-12 business days to arrive after being shipped.
International orders (outside the United States) normally take 12-20 business days to arrive after being shipped. Most orders will ship out within 1-3 business days of ordering. We do not ship on Saturdays, Sundays, or holidays. Delays in transit are the sole responsibility of the courier service, unless the delays are caused by the customer (wrong or incomplete delivery address).
**Please double check your delivery address before placing your order. We cannot be held responsible if you do not receive your order because we were given the wrong delivery address.
If you have any questions, concerns or customer service needs, we will be happy to help you!
We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
During high order volumes our processing time might be a bit longer.
Our favorite metal of choice is definitely surgical grade 316L Stainless Steel. While not considered a precious metal, it is much more durable and affordable compared to silver.
This durability is due to a Chromium coating that is chemically bonded to the steel. The invisible coating protects the steel underneath from oxidation (tarnishing and rusting). It also protects against scratching by taking the initial impact of a scratch and then resealing itself.
This process, called passivation, is the spontaneous formation of a hard non-reactive surface film that prohibits further corrosion. If stainless steel is better than silver, gold, and titanium why is it less expensive?
Simply because stainless steel is more abundant than other metals.
It will not rust, corrode, tarnish, stain, fade, or turn your skin green. And it is hypoallergenic. Don't be confused. Not all stainless steel jewelry is the same.
.925 Sterling Silver
Our exquisite collection of handmade sterling silver jewelry is made with an alloy of silver containing 92.5% pure silver and 7.5% copper.
The copper gives the alloy strength while maintaining it's malleable properties with the high precious metal content. It is the malleable property of silver, or it's ductility, that makes it an easy metal to work with.
This means it can be easily formed and shaped into the unique and beautiful designs that you can see in our collection.
The "Hallmark" or stamp of sterling silver .925 on our pieces is the hallmark which indicates the purity of silver in our hand-crafting of every piece.
Sterling silver jewelryis popular because of its versatility, elegance, and affordability.
To most jewelry enthusiasts, well-cared for sterling silver is indistinguishable from white gold - but is available at a fraction of the price.
Guaranteed to last a lifetime warranty
Because we’re so confident in the quality of our products, we offer A Lifetime Warranty on all your purchases.
What does the warranty cover?
The warranty covers manufacturing defects when the products are used normally. It doesn’t cover normal wear and tear or damage caused by accidents.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.
Please provide your order number as well as the reason for your return.
Our customer service team will review the return request and will send further instructions if the return is approved.
HOW DO I EXCHANGE RING SIZE?
Please contact our support and we will help you with a smooth size exchange.
WHAT IF THE ITEM(S) I RECEIVED ARE INCORRECT/DAMAGED?
Please include the following information:
*Proof of purchase
*Video or photo of the faulty product (if applicable)
*Complete delivery address
*Contact telephone number
Only items purchased directly from https://theskullcrown.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be unused, in the same condition that we sent it to you. Stains or scratches will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, items bought on sale and damaged products through customer mishandling.
Returns made without receipt may be refused. The Skull Crown reserves the right to deny any return.
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.